This Contract Service Plan is designed to provide hardware and software service and support for network and peripheral systems through high-speed remote connections. This agreement includes regularly scheduled preventative maintenance visits to monitor, maintain, and repair hardware and software issues that arises within the network infrastructure with the expressed purpose of preventing failures and minimize "down time". Through monthly, system-wide diagnostics, we will identify and replace hardware components that are either failing or performing outside optimal parameters. We remove software clutter that accumulates in workstations that can often lead to instability and data contamination. We evaluate the operating system and peripheral applications running on each system to ensure necessary upgrades and updates are installed when appropriate.