CCNS | Secure. Support. Scale

(941) 567-5656

Privacy Policy

Effective Date: July 19, 2025
Last Updated: August 11, 2025

Who We Are

Custom Computer & Network Solutions, Inc. (CCNS) and our website address is https://NowYouKnowIT.com. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information.

Information We Collect

Comments

When you leave comments on our site, we collect the information shown in the comments form, including your name, email address, and website (if provided). We also collect your IP address and browser user agent string to help with spam detection and site security.

An anonymized string created from your email address (called a hash) may be provided to the Gravatar service to display your profile picture. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. Once your comment is approved, your profile picture becomes visible to the public alongside your comment.

Media and Uploads

If you upload images to our website, please be aware that images may contain embedded location data (EXIF GPS information). Other visitors to the website can download and extract this location data from any images you upload. We recommend removing location data from images before uploading them to our site.

SMS and Mobile Information

When you provide your mobile phone number for SMS communications, we collect:

  • Mobile phone number
  • SMS communication preferences
  • Message delivery confirmations
  • Opt-in and opt-out requests

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

Comment Cookies: If you leave a comment, you may opt-in to save your name, email address, and website in cookies for your convenience. These cookies last for one year and help you avoid re-entering your details for future comments.

Login Cookies: When you visit our login page, we set a temporary cookie to test if your browser accepts cookies. This contains no personal data and is automatically deleted when you close your browser.

Authentication Cookies: When you log in, we set several cookies to save your login information and display preferences. Login cookies last for two days, while screen options cookies last for one year. If you select "Remember Me," your login persists for two weeks. Logging out removes the login cookies.

Editor Cookies: If you edit or publish content, we save a cookie in your browser containing the post ID of the article you edited. This cookie contains no personal data and expires after one day.

Embedded Content from Other Websites

Our articles may include embedded content such as videos, images, or articles from other websites. This embedded content behaves as if you visited those other websites directly. These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with their content, especially if you have an account with them.

SMS and Mobile Communications Privacy

Mobile Opt-In Data Protection

CCNS does not share, sell, rent, or otherwise distribute mobile phone numbers or SMS opt-in information with third parties for marketing purposes. Your mobile phone number and SMS preferences are kept confidential and used solely for the business communications you have consented to receive.

SMS Data Usage

  • Mobile numbers are used only for direct business communications
  • SMS preferences and history are not shared with external parties
  • Opt-in information is stored securely and accessed only by authorized personnel
  • Your mobile information will not be used for marketing by third parties
  • SMS communications are limited to service updates, appointment reminders, technical support, and account notifications

SMS Consent and Control

  • You can opt-out of SMS communications at any time by replying STOP
  • You can request help by replying HELP to any message
  • SMS consent is obtained verbally or through service agreements
  • We respect all opt-out requests immediately

How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following limited circumstances:

Password Resets: If you request a password reset, your IP address will be included in the reset email for security purposes.

Spam Detection: Visitor comments may be checked through automated spam detection services.

Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety.

Important: We specifically do not share mobile phone numbers or SMS opt-in information with third parties for any marketing purposes.

Data Retention

Comments

Comments and their associated metadata are retained indefinitely to enable automatic approval of follow-up comments and maintain conversation continuity.

User Accounts

For registered users, we store the personal information provided in user profiles. Users can view, edit, or delete their personal information at any time (username cannot be changed). Website administrators can also access and edit this information for support purposes.

SMS Data

  • Mobile phone numbers are retained only as long as you maintain SMS consent
  • SMS message logs are kept for service quality and compliance purposes
  • Opt-out requests are processed immediately and permanently

Analytics Data

We may retain anonymized analytics data to improve our website performance and user experience.

Your Rights and Choices

You have the following rights regarding your personal data:

Access: You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

Correction: You can update or correct your personal information through your user account or by contacting us.

Deletion: You can request that we erase personal data we hold about you. This does not include data we are required to retain for administrative, legal, or security purposes.

Portability: You can request a copy of your data in a structured, machine-readable format.

Objection: You can object to certain types of data processing.

SMS Opt-Out: You can stop SMS communications at any time by replying STOP to any message.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Mobile phone numbers and SMS data are protected with the same security standards as all other personal information.

Third-Party Services

Our website may use third-party services for analytics, advertising, or other functionality. These services have their own privacy policies, which we encourage you to review:

  • Google Analytics
  • Social media platforms
  • Email service providers
  • Payment processors

Note: We do not share mobile phone numbers or SMS opt-in data with any third-party services for marketing purposes.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

International Data Transfers

If you are located outside the United States, please be aware that information we collect may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date.

Contact Information

If you have any questions about this Privacy Policy, our SMS communications, or our data practices, please contact us at:

  • Email: Support@NowYouKnowIT.com
  • Address: 1201 6th Ave West, Suite 210, Bradenton, FL 34205
  • Phone: 941-567-5656

Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly if you disable cookies.