Terms and Conditions

Effective Date: July 19, 2025
Last Updated: August 11, 2025

1. Acceptance of Terms

By accessing and using the website https://NowYouKnowIT.com ("Website"), you agree to comply with and be bound by these Website Terms and Conditions ("Terms"). Custom Computer & Network Solutions, Inc. ("CCNS," "we," "us," or "our") reserves the right to modify these Terms at any time.

2. Website Use and Purpose

2.1 Intended Use

This Website provides information about our managed IT services and managed security services. It serves as a platform for:

Service information and company details
Technical resources and educational content
Client portal access and support resources
Contact and consultation request submission

2.2 Information Only

Website content is for informational purposes only. Specific service terms, pricing, and agreements are established through separate service contracts and are not governed by these Website Terms.

3. Acceptable Use Policy

3.1 Prohibited Activities

Users may not:

Attempt unauthorized access to any part of the Website or our systems
Use the Website for any unlawful purpose or illegal activity
Transmit viruses, malware, or other harmful code
Interfere with the Website's operation or security features
Scrape, harvest, or collect user information without permission
Impersonate others or provide false information in forms

3.2 Account Security

If you create an account or access our client portal:

You are responsible for maintaining account confidentiality
You must notify us immediately of any unauthorized access
You agree to provide accurate and current information

4. Intellectual Property

4.1 Website Content

All Website content, including text, graphics, logos, images, and software, is owned by CCNS or our licensors and is protected by copyright and trademark laws.

4.2 Limited License

You may view and download Website content for personal, non-commercial use only. You may not modify, distribute, or reproduce content without written permission.

4.3 Trademarks

CCNS and related logos are trademarks of Custom Computer & Network Solutions, Inc. Other trademarks mentioned are property of their respective owners.

5. User-Generated Content

5.1 Submissions

By submitting content through contact forms, comments, or other Website features, you grant CCNS a non-exclusive right to use such content for business purposes.

5.2 Content Standards

All submitted content must be:

Accurate and not misleading
Respectful and professional
Free from confidential or proprietary information of third parties
Compliant with applicable laws

6. Privacy and Data Collection

Website data collection and privacy practices are governed by our separate Privacy Policy, which is incorporated by reference into these Terms.

7. CCNS ProCare Remote Access Agents

7.1 Agent Installation and Consent

By downloading and installing CCNS ProCare remote access agents (including but not limited to ScreenConnect and/or NinjaOne) from our Website, you explicitly agree to and acknowledge the following:

Administrative Access Required: You confirm that you have administrative access and authority to install software on the computer or device
Legitimate Business Purpose: You are installing these agents for a legitimate business reason, such as new employee onboarding, technical support requests, or as instructed by CCNS personnel
Remote Access Consent: You grant CCNS permission to remotely access and control your system through these agents for technical support and system management purposes
Risk Acceptance: You accept the inherent risks associated with remote access software and agree not to hold CCNS liable for any issues arising from agent installation or use

7.2 Agent Terms and Billing

Billable Services: Unless explicitly covered under your existing service contract, remote support sessions using these agents constitute billable technical services at our standard rates
Data Privacy: CCNS does not access, collect, or retain personal data during remote sessions. Access is limited to technical support and system management functions only
Agent Removal: CCNS reserves the right to remove or disable these agents at any time. You may also request agent removal by contacting our support team

7.3 Installation Requirements

By proceeding with agent installation, you represent and warrant that:

You have proper authority to install software on the target system
The installation is for legitimate technical support or business purposes
You understand that remote access capabilities will be enabled on your system

8. SMS Communications

8.1 SMS Service Consent

By providing your mobile phone number to CCNS, you consent to receive business communication messages from Custom Computer & Network Solutions, Inc. These messages may include:

Service updates and notifications
Appointment reminders and confirmations
Technical support communications
Account and billing information
Security alerts and system notifications

8.2 Message Frequency and Rates

Message frequency varies based on your service needs (typically 1-3 messages per month). Message and data rates may apply based on your mobile carrier plan. CCNS does not charge for SMS messages, but your carrier's standard messaging rates will apply.

8.3 Opt-In Process

Consent for SMS communications may be obtained:

Verbally during service consultations or support calls
Through service agreements and contracts
Via contact forms and consultation requests
During account setup and onboarding

8.4 Opt-Out and Privacy

Reply STOP to any message to unsubscribe from SMS communications
Reply HELP for assistance with SMS services
Your phone number will not be shared with third parties for marketing purposes
SMS communications are subject to our Privacy Policy

8.5 SMS Support

For SMS-related questions or issues:

Reply HELP to any CCNS message
Contact us at 941-567-5656
Email Support@NowYouKnowIT.com

9. Service Inquiries and Consultations

9.1 No Service Agreement

Website inquiries, consultations, or information requests do not create a service agreement or client relationship until separate service contracts are executed.

9.2 Consultation Terms

Any consultations or assessments provided are preliminary in nature. Detailed service terms, warranties, and guarantees are established only through formal service agreements.

10. Third-Party Links and Services

10.1 External Links

Our Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of external sites.

10.2 Third-Party Tools

Some Website features may integrate third-party tools or services, which are subject to their own terms and conditions.

11. Disclaimers and Limitations

11.1 Website Availability

We strive to maintain Website availability but cannot guarantee uninterrupted access. The Website may be temporarily unavailable for maintenance or technical issues.

11.2 Information Accuracy

While we endeavor to provide accurate information, Website content may contain errors or omissions and should not be relied upon for critical business decisions without verification.

11.3 No Warranties

The Website is provided "as is" without warranties of any kind, either express or implied.

12. Limitation of Liability

To the fullest extent permitted by law, CCNS shall not be liable for any damages arising from Website use, including but not limited to direct, indirect, incidental, or consequential damages.

13. Indemnification

You agree to indemnify and hold CCNS harmless from any claims, damages, or expenses arising from your use of the Website or violation of these Terms.

14. Governing Law

These Terms are governed by Florida state law. Any disputes shall be resolved in the courts of Manatee County, Florida.

15. Contact Information

For questions about these Website Terms and Conditions:

Email: Support@NowYouKnowIT.com
Phone: 941-567-5656
Address: 1201 6th Ave West, Suite 210, Bradenton, FL 34205

16. Modifications

CCNS reserves the right to update these Terms at any time. Continued use of the Website after changes constitutes acceptance of updated Terms.